Privacy policy

XIXUBX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). XIXUBX is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, shipping address, and account login information. This category also includes financial information (credit/debit card numbers, payment details), account preferences, transaction history, and any communications you send to us.
Usage Data: Information about how you interact with our website/app, including IP address, browser type, device details, pages visited, and actions taken. This comprises device information (e.g., unique identifiers, network connection) and usage patterns.
Cookies & Tracking Technologies: We use cookies, beacons, and analytics tools to improve user experience and personalize content.

In addition, we may collect or process other categories of personal information as permitted or required by applicable law, including inferences drawn from the above.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Information

We use the collected data to:

Provide and improve our Services – process transactions and deliver orders;
Send updates, promotional offers, and important notifications;
Personalize user experience and recommendations;
Ensure security, detect fraud, and comply with legal obligations.

Additionally, we may use your personal information for:

Marketing and Advertising: to send marketing communications by email, text, or postal mail, and to show you online advertisements based on your activity on the Services or other websites.
Security and Fraud Prevention: to authenticate your account, protect against malicious activity, and secure our services.
Communicating with You: to provide customer support and maintain our business relationship.
Legal Reasons: to comply with applicable law or respond to valid legal process, including requests from law enforcement, and to enforce our terms or policies.

How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third parties who help us operate our business (payment processors, delivery partners, IT support, etc.).
Legal & Compliance: Authorities if required by law, regulation, or to protect rights and safety.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred.

We may also disclose your personal information to:

Shopify and other vendors who perform services on our behalf (e.g., cloud storage, fulfillment, customer support).
Business and marketing partners for personalized advertising (subject to your opt‑out rights).
Our affiliates or within our corporate group.
Third parties when you direct us or consent to such disclosure (e.g., shipping products, social media integrations).
In connection with a business transaction or to comply with legal obligations, enforce policies, or protect rights.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi‑public venues, including information you share on third‑party social networking platforms, may also be viewable by other users of the Services and/or users of those third‑party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Privacy

Our Services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security and Retention

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction. However, no online transmission or storage system is 100% secure. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Privacy Rights

Depending on your location, you may have the right to:

Access and request a copy of your data;
Correct or update inaccurate information;
Request deletion of your data;
Opt out of marketing communications;
Restrict or object to certain data processing activities.

In addition, depending on where you live, you may also have the right to data portability, to opt out of the “sale” or “sharing” of your personal information for targeted advertising, and to appeal our decision regarding your request.

To exercise these rights, please contact us at the details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may need you to verify your identity directly. We will respond to your request in a timely manner as required under applicable law.

You may also manage your communication preferences by using the unsubscribe option in our promotional emails. If you opt out, we may still send you non‑promotional emails about your account or orders.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We will provide notice as required by applicable law.